Junior Account Manager

  • Location: Cheltenham
  • Salary: £18,000 - £21,000

Are you a creative, driven and ambitious Junior Account Manager, looking for a genuinely unique opportunity to join a high-growth, digital consultancy? Do you want to work in a position where you’ll use your organisational skills to make sure client projects run smoothly, on budget and to a high standard? If so, we have an outstanding opportunity for a Junior Account Manager to join a high-performing digital consultancy based in Cheltenham, UK.

In summary:

As a Junior Account Manager you will drive projects through from initial concept to delivery.

  • Work directly with our Account Manager and a range of clients on several different projects
  • You must be adept at managing and building client relationships and working on a wide range of small to large challenging and interesting projects
  • Be part of a UX / digital marketing consultancy who create beautifully crafted ecommerce experiences for national and international clients
  • Have great communications skills and a can-do attitude, equally happy chatting to clients on the phone or drafting clear, engaging email communications
  • Organisational skills and learning agility are key, as you will be looking after our most valued client relationships as you develop
  • Charismatic and passionate: we like people who put passion into everything they do
  • Resilience and flexibility: clients can be demanding but they are our greatest asset, we must be able to flex to their needs
  • A desire to work with people every day, day in day out;
  • Superb interpersonal skills: willing to learn from and help colleagues
  • Communication: Excellent written, verbal and presentation skills for producing proposals and communicating with clients over emails and calls.

This is a hugely exciting opportunity for a Junior Account Manager to work with amazing clients, on some really exciting projects.

You’ll get to work on projects big and small – including managing one-off web design projects and working on key retained client accounts.

The stuff we’re expecting:

  • You’re currently an Account/Project manager (or similar) with 1-2 years experience
  • Have strong communication skills, both written and verbal
  • Liaise and update stakeholders and the team on the status of projects
  • Advising clients on cost, available resources, problems and solutions
  • Tracking the project deliverables and matching those with agreed deadlines
  • Reporting on success criteria for delivered projects by measuring results
  • Keeping track of latest digital campaign trends and analysing digital behavior
  • Have a passion for ecommerce and digital projects

The stuff we’d love to see:

  • Identifying and implementing KPIs and project milestones
  • Reviewing project resources and providing an analysis on whether they meet the demands of the project
  • Overseeing the project’s financial budget, notifying stakeholders of key cost implications, changes to budget, spending and cost changesAnalysing the success of client campaigns, producing reports and data analysis as supporting evidence
  • Working as part of a team to win new business and develop current client relationships as part of the business pipeline
  • Ambitious – looking for the next step-up, to be challenged and energized by increased responsibility and the autonomy to shape your new role

The nice stuff:

We’re all about making Factory Pattern a seriously nice place to be.

Here are a few things we do:

  • A holiday allowance of 25 days per year (plus bank holidays and 3 additional days off over the Christmas period)
  • Training (internally and externally)
  • Free company events
  • Pension scheme
  • Headspace Subscription
  • The finest selection of tea, coffee and fresh fruit
  • Ted Talk Tuesdays – we all get together and watch a TED talk (or similar on Tuesdays) which helps bring the team together and expand our minds that little bit more
  • Annual Weekend Away

This is an exciting time to join an established and growing business; you’ll work on high profile projects and enjoy a relaxed and mature culture, great studio space and genuine development opportunities.

Over the past 13 years we’ve been through an evolution; from a 2 person team to a multi-disciplined company of 9 digital specialists (10 team members if you include Baxter the dog).

Our team delivers digital campaigns and websites for ecommerce companies and we produce top-notch creative content too.

We like to challenge ourselves, so we’re looking for someone who’s really open to testing out new concepts when the opportunity presents itself.

Really important stuff

  • Salary £18,000 – £21,000 depending on experience
  • Location: our lovely studio (The Factory Floor) in central Cheltenham, UK
  • Apply now