Blog

Andy Thorne

User Experience

What you need to look for in the best eCommerce UX agency

Getting people to click on your eCommerce pages is literally half the battle. You must get consumers to stay, and pay! How can you find an eCommerce UX agency to boost your online sales, without ‘breaking the bank’?

Online retailers sometimes feel like they need to be mind-readers, behavioural scientists and tech-wizards to keep pace with modern consumers. Staying ahead of ever-shifting buying behaviours and decision-making can be a full-time job!

Many companies choose to bring in a specialist eCommerce web design agency. One with in-depth knowledge of the latest user experience techniques and features.

This gives you the confidence that your eCommerce pages are achieving the best possible level of engagement and transitioning users seamlessly to completed transactions. While earning their loyalty, to bring them back for more!

However, how do you know what to look for in an eCommerce UX agency?

This article provides important insights on creating a profitable collaboration with a UX-focused web design team.

In-depth experience and expertise

The best eCommerce development agency creates powerful UX by understanding the demands, expectations and preferences of consumers.

Many web designers claim to produce fabulous looking eCommerce sites, and you can download software to create a DIY online shop. Good looks will only get you so far! Especially if you want to gain ground over your competitors and convert leads into robust sales figures.

The best eCommerce development agency has a superb track record for understanding the demands, expectations and preferences of consumers, and knows how to translate that into powerful UX.

Who do top eCommerce performers use for UX?

Look for agencies that create effective user-centric page designs.

Look for recommendations for eCommerce UX specialists.

The agencies that create effective user-centric page designs will have a ‘stable’ of high-calibre clients willing to acknowledge this collaboration.

However, don’t just browse agency portfolios online. Ask for client testimonials and other evidence that they deliver on business KPIs.

Do they share eCommerce good practice?

Publishing eCommerce UX blogs and other business growth ideas for online retailers proves they are knowledgeable and authoritative, but also happy to spread good practice.

The best eCommerce design agency will have the right skills, but also the ability to show both competence and warmth.

You can evaluate that to some extent by looking at the resources on an agency’s website. Do they publish eCommerce UX blogs and other business growth ideas for online retailers? This proves they are knowledgeable and authoritative, but also happy to spread good practice to anyone building a successful online retail venture.

Team dynamics and top eCommerce UX agencies

Finding a great agency who meets your needs is important, and shouldn’t be rushed.

Once you’ve checked the credentials of your would-be web design provider, the next step is to drill down on how comfortable you are with their service delivery, timescales and specialist team.

This may involve looking for an Ecommerce UX design agency in London, for example, if you want to hold in-person meetings with them.

You certainly need the assurance of consistent primary contact, and a mix of specialists who pool relevant skills into your package of support.

Freelance experts in UX for eCommerce sometimes struggle to keep up with the latest trends, while big web design agencies can charge over the top prices for conveyor belt services. Often, your best fit eCommerce development agency will be somewhere in the middle!

Do they listen, and respond swiftly?

Finding a great agency who meets your needs is important, and shouldn’t be rushed.

Find a team with the confidence to innovate and redirect when needed, who are willing to challenge you too.

Finding the right eCommerce UX agency pivots on tracking down a team who can apply their insights and web design skills directly to meeting YOUR business goals.

Ask how quickly a new eCommerce site can be created, with strong UX relevant to your customers. Outstanding design agencies can probably create new sites or upgrades quicker than you imagine!

Be sure this is an online retail UX specialist willing to not only take a detailed brief but also invest their own time in researching your pain and gain points. Plus, are there systems in place to keep you informed (and inspired) every step of the way?

Oh, it’s also a good idea to find an eCommerce development agency willing to challenge you too. A team with the confidence to innovate and redirect when needed!

Independent credentials checks

Seek out other ways to check a design agency’s claims and credentials.

Apart from asking for client testimonials and recommendations for eCommerce UX support, seek out other ways to check a design agency’s claims and credentials. This could be Google reviews for instance.

Also, are they accredited providers of major eCommerce support services, such as Microsoft, WordPress, Google and Shopify? This sort of tie-up helps verify authentic UX and website expertise.

Shop around, for eCommerce experts

We hope you will include Factory Pattern in your considerations, of course, but researching the leading eCommerce design agencies with UX expertise is not something to rush.

It has to be a partnership that unlocks the full potential of your brand and creates a significant surge in sales. So, you can’t waste time and money on an agency out of step with your specific UX needs.