Ecommerce UX

Ecommerce UX is the best way to understand your user's needs in order to create an easy, logical and enjoyable shopping experience that results in increased revenue and sales.

Great Ecommerce UX = Happy Customers = Increased Sales

Great User Experience makes your customers happy. Happy customers are more likely to buy from you. Implement top rate UX on your ecommerce site to increase your conversion rate and drive sales.

Get Happy Customers

A UX design approach to website improves your visitors’ online experience that helps attract and retain happy, loyal customers.

This helps you to achieve your sales targets and grow your business online.

Increase Sales

For your visitors to convert into sales it’s important that their website journey is as seamless as possible.

Our UX design process utilizes user insights and identifies points of friction in your website to inform your web design; increasing the chances that they’ll buy your product online.

Stay Ahead of Your Users Expectations

Stay one step ahead of your users expectations and you’ll evoke delight by meeting needs they didn’t know they had. Avoid your competitors stealing your customers by keeping on top of trends and paying attention to what your users are doing.

Customers won’t hesitate to switch to a better alternative if you don’t pay attention to them.

Related Project

The Edinburgh Natural Skincare Co

How we helped The Edinburgh Natural Skincare Company increase their ecommerce sales by 138.34% with our Ecommerce UX services.

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Client Testimonials

Tommy Crooks

The Edinburgh Natural Skincare Co.

Factory Pattern understand our requirements and they’re highly reliable

Factory Pattern understand our requirements and they’re highly reliable, not to mention cool headed. Recommended to anyone looking for a top class digital media team.

Ecommerce UX Team

Andy Thorne

UX Director

Olivia Buckley

UX Designer

Related Services

Start a Conversation

Andy, our UX Director is on hand to answer your questions.


Why is UX important for my Ecommerce website?

Ultimately, you want people to buy from your ecommerce site in order to have a sustainable business. By improving the UX on your ecommerce site, you understand the needs, wants and journeys that your users take, making it easier for them to find the products they want and then buy them. The smoother and easier this process is, the more likely they are to return to site in the future. Return customers are 5 times cheaper to retain, than the cost of acquiring a new customer making this much more cost effective for your business.

What is 'user centered design'?

User centred design, is the process of putting the focus of users and their needs at the centre of each stage of the design process. By involving users in every stage of the process, the resulting products or services are highly accessible and usable.