We're a digital & UX consultancy

Since 2008, we’ve been working with organisations who understand the need for digital and want to grow their business.

We deliver positive & profitable digital experiences, through research, design, and technology.

Our team

Andy Thorne

Director / UX Consultant

Creative thinking & strategic design to develop a better interaction between people and technology.

  • UX strategy & research
  • Design thinking
  • UI & UX design
  • Front end development
  • Business Development

Georgina Thorne

Director / Research, design & marketer

Researches and understands the needs of people, to create delightful & engaging digital content.

  • UX research
  • Digital marketing
  • Design

Phil Bowell

Senior UI Designer

Making pixels come to life through designing and developing user friendly digital experiences.

  • Web and UI design
  • Web development
  • Graphic design

Debbie Wilkinson

Office Administrator

Ensures smooth operations in the studio, running projects and keeping clients happy.

  • Project management
  • Client management
  • Office admin

Open the conversation.

Andy, our UX Director, is on hand to answer your questions.

Cheltenham & London

Based in sunny Cheltenham, we enjoy the best of both city and country life.

Our studio is slap-bang in the middle of Cheltenham, close to the train station, meaning clients can get to us easily. Plus, we’re within 1-2 hrs reach of London, Birmingham and Cardiff.

We also have a remote office in London, where we meet and work with clients on a monthly basis.

Running the Cheltenham Design Festival, means that we’re a big part of the design scene and connect world renowned designers with the best of Cheltenham.

Trusted & Accredited

We’re proud members of IXDA and UXPA, as well as Google Analytics Certified so you can be sure you’re in safe hands when it comes to the quality of our work.

We’re also home to Gloucestershire’s Digital Woman of the Year 2016 and the Chairman of the Cheltenham Design Foundation. Phew.

Values & Principles

A partner, not just a supplier

The work we do is aligned with your business strategy. In other words, everything we do helps to grow your business. Haven’t got a strategy? We can help with that too.

Answer questions you didn’t know you had

Do you need something new or can we improve what you have?Shall we quickly validate your new business idea before you invest too much time and money?

Lets prioritise the digital activities you’re doing (or not doing) to get the most impact on your bottom line.

No guesswork, only evidence based design

Evidence trumps assumption everytime. Don’t hope something will work, know it will.

By researching first and desiging second, you can be confident that the experience we design delivers the right experience for your customers and gets you the results you want.

 

Gobble-de-gook! Hell no.

“If you can’t explain it simply, you don’t understand it well enough” Einstein. We avoid complex gobble-de-gook and favour a straight talking, plain English approach.

This leads to open and honest conversations, forming a long term and fruitful partnership for us both.

 

 

Testimonials

“Factory Pattern’s digital marketing and UX expertise has driven a high level of traffic to our ecommerce site.

Their focus on User Experience has improved our conversion rate, and their SEO work has consistently drawn in new customers.

They provided easy-to-understand reporting, enabling us to keep an eye on our digital marketing activity.”

“Their focus on User Experience has improved our conversion rate, and their SEO work has consistently drawn in new customers.”

Tiffany Bishop,
Director of Marketing –
Majestic Athletic

“Factory Pattern’s digital helps drive continual new business leads for our company.

Their SEO work has increased website traffic and their focus on User Experience, means that our conversion rate increases monthly.

The team are great to work with and are always on hand with advice and ideas to push our business further.”

“Their SEO work has increased website traffic and their focus on User Experience, means that our conversion rate increases monthly.”

Ben Williams,
Director – Forever
Green Energy

Rehau: Interactive Touchscreen

An overhaul of REHAU’s interactive product experience lead to a 75% increase in conversions.

“We worked closely with the team to develop a site that not only worked better, but actually improved our conversion rates to a level that far surpassed expectation.”

Tony Harbour,
Senior Commercial Manager – REHAU

Our clients

Open the conversation.

Andy, our UX Director, is on hand to answer your questions.