Since 2008, we’ve been working with organisations who understand the need for digital and want to grow their business.
As a digital agency, we deliver positive & profitable digital experiences, through research, design, and technology.
We're a digital & UX consultancy
Our team
Andy Thorne
Director / UX Consultant
Creative thinking & strategic design to develop a better interaction between people and technology.
- UX strategy & research
- UI & UX design
- Front end development
- Digital Marketing
Georgina Thorne
Director / Research, design & marketer
Researches and understands the needs of people, to create delightful & engaging digital content.
- UX research
- Digital marketing
- Social media
Becca Stanley
Account Manager
Ensures smooth operations in the studio, running projects and keeping clients happy.
- Project management
- Client happiness
- Content marketing
Kenny Foster
Web Developer
Developing efficient & beautiful user friendly digital experiences.
- Front end development
- Ecommerce dev (WooCommerce & Shopify)
- Technical lead
Olivia Buckley
Designer
Making pixels come to life through designing and developing easy & beautiful digital experiences.
- Web and Digital UI design
- Graphic & communication design
Debbie Wilkinson
Office Administrator
Ensures smooth operations in the studio, running projects and keeping clients happy.
- Office admin
- Keeping bookkeeping in check
Baxter
Chief Dog Officer
The true mastermind behind Factory Pattern.
- Ball catcher
- Ensuring we go out for a walk at lunchtime
Open the conversation.
Andy, our UX Director, is on hand to answer your questions.
Cheltenham & London
Based in sunny Cheltenham, we enjoy the best of both city and country life.
Our digital agency studio is slap-bang in the middle of Cheltenham, close to the train station, meaning clients can get to us easily. Plus, we’re within 1-2 hrs reach of London, Birmingham and Cardiff.
We also have a remote office in London, where we meet and work with clients on a monthly basis.
Running the Cheltenham Design Festival, means that we’re a big part of the design scene and connect world renowned designers with the best of Cheltenham.
Trusted & Accredited
As a digital agency, we’re proud members of IXDA and UXPA, as well as Google Analytics Certified so you can be sure you’re in safe hands when it comes to the quality of our work.
We’re also home to Gloucestershire’s Digital Woman of the Year 2016 and the Chairman of the Cheltenham Design Foundation. Phew.
Values & Principles
A partner, not just a supplier
The work we do is aligned with your business strategy. In other words, everything we do helps to grow your business. Haven’t got a strategy? We can help with that too.
Answer questions you didn’t know you had
Do you need something new or can we improve what you have?Shall we quickly validate your new business idea before you invest too much time and money?
Lets prioritise the digital activities you’re doing (or not doing) to get the most impact on your bottom line.
No guesswork, only evidence based design
Evidence trumps assumption everytime. Don’t hope something will work, know it will.
By researching first and desiging second, you can be confident that the experience we design delivers the right experience for your customers and gets you the results you want.
Gobble-de-gook! Hell no.
“If you can’t explain it simply, you don’t understand it well enough” Einstein. We avoid complex gobble-de-gook and favour a straight talking, plain English approach.
This leads to open and honest conversations, forming a long term and fruitful partnership for us both.
Testimonials
“Factory Pattern’s digital marketing and UX expertise has driven a high level of traffic to our ecommerce site.
Their focus on User Experience has improved our conversion rate, and their SEO work has consistently drawn in new customers.
They provided easy-to-understand reporting, enabling us to keep an eye on our digital marketing activity.”
“Their focus on User Experience has improved our conversion rate, and their SEO work has consistently drawn in new customers.”
Tiffany Bishop, Director of Marketing – Majestic Athletic
Majestic Athletic
“Factory Pattern’s digital helps drive continual new business leads for our company.
Their SEO work has increased website traffic and their focus on User Experience, means that our conversion rate increases monthly.
The team are great to work with and are always on hand with advice and ideas to push our business further.”
“Their SEO work has increased website traffic and their focus on User Experience, means that our conversion rate increases monthly.”
Ben Williams, Director – Forever Green Energy
Forever Green Energy
Rehau: Interactive Touchscreen
An overhaul of REHAU’s interactive product experience lead to a 75% increase in conversions.
“We worked closely with the team to develop a site that not only worked better, but actually improved our conversion rates to a level that far surpassed expectation.”
Tony Harbour, Senior Commercial Manager – REHAU
Open the conversation.
Andy, our UX Director, is on hand to answer your questions.
Further Reading
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4 Essential Factors of Successful Ecommerce Product Page – Part 4: Shipping And Returns
Read Article
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4 Essential Factors of Successful Ecommerce Product Page – Part 3: Product Descriptions & Reviews
Read Article
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4 Essential Factors of Successful Ecommerce Product Page – Part 2: Product Images
Read Article
Our clients